Daniel Gritzer

Losing a gift card can be frustrating, especially if it’s from a reputable retailer like Marks and Spencer. However, don’t worry, as there are steps you can take to recover it. In this article, we will guide you through the process of what to do if you’ve lost your Marks and Spencer gift card. So, keep reading to ensure that you don’t miss out on your valuable gift.

Losing your Marks and Spencer gift card can be a frustrating experience, but don’t worry, there are ways to get it back. By following the steps outlined in this blog post, you can easily retrieve your lost gift card and continue to enjoy the benefits that come with it. Whether you’re a regular shopper at Marks and Spencer or just received the card as a gift, taking the time to safeguard it can save you from the headache of losing it. So, be sure to keep these tips in mind and enjoy the peace of mind that comes with knowing your gift card is safe and secure.

We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here. In this article. Always check the terms written on the voucher or the packaging around it. As the purchaser, as you will be bound by terms made known before, or at the time of purchase. To meet the requirements of good faith, the terms must be designed, negotiated and entered into with you in a fair and open way. Gift vouchers and cards do expire eventually. But, the amount of time you have to use the gift card or voucher can vary a lot – from specific dates and seasonal months to 3 months up to 12 months, for example. Expiry dates are allowed as long as the person buying the voucher was made aware of this at the time of purchase. Similarly, if you are the recipient of a gift voucher, you should look at the expiry date as soon as you receive it, so you are aware of how much time you have to use it. If you have a voucher for an experience day, you should make sure that you are clear on whether or not you need to book and take the experience before the expiry date printed on your voucher, or whether you just need to book it before the expiry date. If the voucher has expired without you realising, you may be able to extend it with a fee. If youve lost your gift voucher, you may be able to get one reissued by email for free or a physical replacement sent to you for a small fee. But gift cards and vouchers are like cash. So, if you lose one you might be out of luck. Your chances of getting a new gift card issued will depend on the gift vouchers terms and conditions and the retailers policy. Contact the retailer to ask if they can help you and remember to include important information such as the date the gift card was purchased and any proof of purchase. If youve got a record of the unique gift card number, include this when you contact the retailer. If the retailer is able to help, the purchaser of the gift card will usually have to show a proof of purchase. This is so the retailer can verify the purchase was genuine and start the process for sending you a new gift card. If you wish to exchange an unwanted voucher, you would need to check the terms of the voucher. When a retailer has gone bust, the administrators see customers with vouchers as creditors. But before you do this, it is worth calling or visiting the store to check if the voucher can still be used. Sometimes, the administrators of a company in trouble will decide to honour gift vouchers and cards. If the gift card or voucher was bought through a third party, it would be worth seeing if the purchaser can approach them for a refund. While the purchaser has no right to a refund, the third-party may still choose to act as it still has a reputation to manage and customer loyalty to consider. Another route for getting your money back is to make a Section 75 claim under the Consumer Credit Act. If the voucher or gift card is under this amount, you may be able to make a claim under chargeback rules to your credit or debit card provider, but this is not always successful. You can read our detailed guide on what to do if a company goes bust and how to get your money back. Here, you can find the lowdown on your rights when it comes to gift cards and vouchers. W Which? Editorial team. In this article Are you the purchaser? Gift card purchaser rights When gift vouchers expire Extending a gift voucher What to do if a gift card or voucher is lost How to exchange unwanted vouchers Gift vouchers when a company goes bust. Are you the purchaser? When gift vouchers expire Gift vouchers and cards do expire eventually. Extending a gift voucher If the voucher has expired without you realising, you may be able to extend it with a fee. How to exchange unwanted vouchers If you wish to exchange an unwanted voucher, you would need to check the terms of the voucher. Gift vouchers when a company goes bust When a retailer has gone bust, the administrators see customers with vouchers as creditors. Related articles Letter to claim refund for vouchers from bust company Can I use my vouchers if a company goes into administration? Can I claim on my credit card when something goes wrong? Share on Facebook Share on Twitter Share by email.
You are using an outdated browser. Please upgrade your browser to improve your experience. The gift cards can be used as full or part payment for all products at Marks and Spencer stores including food. Marks and Spencer Gift Cards are cardboard credit card sized gift cards with a predetermined value. Excluding Bank Holidays. Marks and Spencer is one of the most recognisable brands in the UK. As a staff reward or customer incentive a Marks and Spencer Gift Card works brilliantly.